Customer Needs

A European and American building materials brand specializing in the R&D and sales of construction hardware products needed to purchase a batch of fully automatic expansion bolt assembly machines for large-scale production at its Southeast Asian manufacturing base. The customer required the equipment to be compatible with the assembly of multiple specifications of expansion bolts (M6-M12), with an assembly efficiency of ≥ 300 units/minute. It also needed to comply with EU CE safety certification standards, and the customer requested equipment installation and commissioning, personnel training, and long-term technical support.

Solutions

To address the diverse needs of the international customer, Zheqiang Machinery formulated a comprehensive service plan:

1. Multi-specification compatibility design: Adopted a modular structure, enabling flexible switching between different specifications of expansion bolts through a quick mold change device (mold change time ≤ 10 minutes) to meet the customer's multi-product production needs.
2. Balanced safety and efficiency: Equipped the equipment with safety features such as safety doors and emergency stop buttons, obtaining EU CE certification. Simultaneously, optimized the transmission system and assembly process to ensure efficient operation while guaranteeing operational safety.
3. Full-process service support: Dispatched a professional technical team to the Southeast Asian manufacturing base for equipment installation and commissioning, conducted a 3-day operation and maintenance training, and established a 24-hour cross-border technical support channel to promptly respond to the customer's after-sales needs.

Cooperation Achievements

1. Compliance with international standards: The equipment successfully passed CE certification, entering the supply chain system of European and American enterprises, with assembly accuracy and stability reaching the level of international similar products.
2. Efficient and stable capacity: The actual assembly efficiency of the equipment reached 320 units/minute, meeting the customer's large-scale production needs and supporting their expansion in the Southeast Asian building materials market.
3. Trust gained through services: Professional installation, commissioning, and after-sales support addressed the customer's technical concerns regarding cross-border production. A long-term cooperation agreement was subsequently reached, making Zheqiang Machinery the core supplier of automated equipment for the enterprise.